COVID-19 UPDATE: Potential Shipping Delays and Safety Measures – FREE SHIPPING ON ALL ORDERS OVER $75 COVID-19 UPDATE: Potential Shipping Delays and Safety Measures – FREE SHIPPING ON ALL ORDERS OVER $75

Shipping Information

COVID-19 Updates

Please click here for all COVID-19 updates including potential shipping delays.

 

Pricing and Timeframes

Country Orders up to $74 Orders over $75 Orders over $150 Delivery Time*

New Zealand

$7

FREE

FREE

2-3 Business Days

Australia

$17

$17

FREE

3-5 Business Days

Europe

$50

$50

$35

7-10 Business Days

USA

$50

$50

$35

7-10 Business Days

 All pricing stated above is in New Zealand Dollars.

For more international shipping quotes please contact us via email - thenaturalmarketnz@gmail.com

*Please note that due to COVID-19 and an increased demand for home delivery services, shipping times are likely to take longer than usual – find out more information here.

 

Shipping and Tracking Information

Please check all shipping details listed are correct prior to completing your order.  The address submitted on order is final and any changes required are to be requested through the Courier Service. We do not ship to PO Boxes, Private Bags or Parcel Lockers.

Your order will be delivered via NZ Post or Courier Post whereby you can track your order from shipping information provided upon dispatch. Orders placed on the weekend will usually be processed within 24 – 48 hours of the next business day.

To ensure effective and safe delivery of your purchase we use a signature required service. We understand that this option doesn't suit everyone and therefore you can complete an "Authority to Leave" or "Parcel Leave" form online via the tracking link provided, however this is at the risk of the customer. Read more about this in our Shipping Disclaimer below.

 

Shipping Disclaimer

We aim to ship orders as soon as possible, however, this will not always be the same day that the order is placed - please allow a processing time of 1-2 business days. We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed.

Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders. Another email with tracking information will be sent after the order has been dispatched

The Natural Market NZ Limited cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments. Including parcels where the customer has arranged "Authority to Leave" or "Parcel Leave" services.

Customers are responsible for providing The Natural Market NZ Limited with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.

Customers of non-delivered items will be contacted once the parcel has been returned to sender. The Natural Market NZ Limited will hold the parcel for 28 days after initial contact has been made. The Natural Market NZ Limited do not take responsibility for non-delivered items and refunds will not be granted.

The Natural Market NZ Limited do not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.

If you have any questions regarding shipping and/or shipment of orders, please email thenaturalmarketnz@gmail.com 
Business hours are Monday - Friday 10:00am - 5:00pm NZST. If your email is received outside these hours, please allow us 48 hours to respond following the next business day.